Last updated: 20 August 2026
Where we ship
Kure ships worldwide. Shipping is a flat $4.95 per order — the same whether you buy one bottle or five, and the same wherever you are.
Processing time
Orders are picked and packed within 1 business day. Orders placed on a weekend or public holiday are processed the next business day.
Delivery estimates
- Domestic: 5–10 business days after dispatch
- International: 7–15 business days after dispatch
These are estimates, not guarantees. Customs inspections, carrier backlogs and severe weather can all add time, and we have no control over any of them.
Tracking
You'll get a tracking link by email as soon as the carrier scans your parcel. If tracking hasn't updated within 5 business days of dispatch, email us and we'll chase it.
Customs, duties and import taxes
International orders may attract duties or import taxes charged by your own country. These are set by your government, are not collected by us, and are the recipient's responsibility. If a parcel is refused at customs and returned to us, we'll refund the product value less the original shipping cost.
Wrong address
Please check your address carefully at checkout. If you spot a mistake, email us within 12 hours and we'll fix it if the parcel hasn't shipped. Once it has left the warehouse we can't redirect it.
Lost or damaged parcels
If the carrier confirms your parcel is lost, or it arrives damaged, send us your order number and we'll ship a replacement at no cost.
Contact
Email info@heykure.com — we reply within 1 business day.